Support

What is your Character Information and what is it used for?

Your VALOFE Passport (ID or E-mail) and password are used for logging in. Your forum ID is the nickname that users will see on our forums.

Aside from the many passwords and codes that users will be issued, there is other personal information (birthday, secret question, etc.) that will be used as additional security measures.

Most users know that they need to protect this information. It should be known that account information is vital to claiming ownership of an account and being able to access all the functions that Atlantica Online has to offer.

When retrieving or changing a password, you will be required to submit the last name, date of birth, and answer to secret question 2. The email used to register the account will be needed to verify your account. Please keep this information safe and submit it only via www.valofe.com and never anywhere else. We do not use outside providers; your information is kept here. Sites that advertise/promote "Atlantica Online Login" are scams. The only safe place to login and access your account info is through www.valofe.com

This information should be something you can remember, but not easy to guess. We do not recommend writing it down, but if you do, please keep it in a secure place.

A "social engineer" can work his/her way into your account by gaining one piece of information at a time, so please be careful not to let any of your information slip. For example, do not give your email address to a friend who wants to write to you. Furthermore, there is no need for someone to ask for your ID. Your character name should be different from your password, ID, or email address.

Creating a strong password:

Here are some things to keep an eye on when creating a secure password for your account.

  • • A mixture of case-sensitive, alphanumeric characters.
  • • Utilize the use of symbols before, in between, and/or after your password.
  • • Avoid using dictionary words and sequential numbers and letters.
  • • Do not use your personal information as your password.
  • • Make sure that your account password and email password are different.

A good password is something that only you, the user, should know. Remember that an account will no longer be secure once a password is discovered by another party, no matter how reliable and strong the password.

Keeping your account secure:

You already have a strong password, but it is important to take into account the potential risk your account is open to. By being aware of these risks, you can do your part in keeping the account secure.

  • • The GMs and other VALOFE employee will never ask for your password.
  • • If storing password in your computer, ensure that it is secure.
  • • Use an anti-virus and anti-spyware software.
  • • Reset your and second password every 3 months.

What is a keylogger?

A keylogger (aka keystroke logger) is a program that allows a person to secretly track all activities of your computer and automatically send logs through e-mail or FTP. Activity logs include sent mail, websites visited, file operations, keystrokes, usernames, passwords, online conversations, screen shots, etc. In most cases, logs are sent at set intervals.

How can I get keylogged?

Spyware and keystroke loggers are usually downloaded as a side effect of user action (opening an attachment/downloading a hack). Therefore, the safest way would be to not download any suspicious files. Furthermore, you should regularly scan your computer for viruses or spyware. Remember, firewalls and antivirus software will not pick up keylogging activities.

Am I being keylogged?

If your computer has been acting strangely, you should scan for viruses/keyloggers. If strange pop-ups show up, your browser homepage has been changed, or if your computer seems to be running slower than usual, your computer might be infected. Please update your anti-virus and anti-spyware programs and run a full scan.

Playing somewhere else

There will be times that a user might want to play on a computer other than the one that he/she usually plays on. This might be a friend's computer or a computer at an internet café. However, playing on a different computer increases the chance of getting keylogged. Be absolutely sure that there are no spyware programs (keyloggers) installed, and leave NO traces of any of your information. Log off safely from whatever services you have used, and do not leave your ID or password on that computer. Needless to say, you must check to see if the computer is safe to use before you perform any actions. If you believe that you may have accessed the game from an infected computer, be proactive in changing your password, secondary password, and security questions from a safe computer.

Adding a Secondary Password:

You’re required to register a second password as an added security feature. Please be advised that should you log-in from different computer, you may be asked for your second password to verify your account.

  • 1. Select a 4 digit number
  • 2. Chose a hint question from the drop down menu
  • 3. Enter in your new pin
  • 4. Enter in your new pin again to confirm
  • 5. Click “Register”

Resetting my secondary password:

While in game:

  • 1. Click “System” from the top menu bar
  • 2. Select “System”
  • 3. Click “Change” at the bottom of the window
  • 4. Register a new secondary password

Playing from another computer

If you attempt to play Atlantica from another computer, you will be prompted to input your second password. Should you forget your pin, you may click the Reset button. This will send an automated E-mail with instructions for how to reset your second password.

*Note: Make sure your E-mail address has been updated in order to receive E-mail messages from VALOFE.