User Abuse
Common violations of our Terms of Use are detailed below in our User Abuse Policy. The User Abuse Policy is just a guideline used by our Game Masters (GMs), and stricter penalties may be given as deemed necessary by a GM.
When a player has received disciplinary action, they may file one Customer Support ticket appealing this action. At this point, a final judgment is made by an Arbiter and will not be reversed. An Arbiter is a specially trained GM who reviews and will verify the evidence against the account.
Please note that the duration of a disciplinary action is based on the severity of the violation, and repeated violations will incur additional suspension times, up to and including a permanent account ban.
If you suspect your account has been banned and you would like to appeal the disciplinary action, please file a ticket through our Support page.
Common Policy Violation Examples
Participating in the following activities will result in disciplinary action. At GM discretion, such discipline may go up to and include a Permanent Ban from our games. Please note that this list is not inclusive of all Terms of Use violations:
Offense | Examples |
---|---|
Advertising | Advertising hacks and hacking websites. |
Promoting other websites or products | |
Botting | Using a macro, third-party program, or physical method to play the game in a repetitive manner |
GM Impersonation | Impersonating a VALOFE employee |
Using Hacking Tools | Using a third-party program or using illegal means to play the game in a manner that is not intended by the creators |
Sharing, buying, and selling of hacking programs or methods | |
Misconduct and/or Harassment | Behavior and/or language inappropriate for given game |
Buying or selling items, gold, or accounts for real life money | |
Trading an account for in-game currency | |
Griefing | Playing game outside of creator's intended purpose with direct intent to harass other players |
Inappropriate Name | Names that are sexual, racist, vulgar, or otherwise against the Terms of Use. VALOFE reserves the right to change a player’s name at any time |
Employee Harassment |
Persistent insults or abuse of a GM or VALOFE employee |
Account Sharing |
Giving out password or personal information |